Frequently Asked Questions
At Sunland Home Care, we understand that choosing the right care for your loved one can come with many questions. Our FAQ page is designed to provide clear and helpful answers to the most common inquiries about our services, caregivers, and what you can expect from in-home care. Whether you’re wondering about the types of care we offer, how we match caregivers, or what the cost might be, we’re here to guide you every step of the way. Explore the answers below or reach out to us directly for any additional questions you may have.
What services does Sunland Home Care provide?
We offer a comprehensive range of in-home care services including personal care, respite care, hospital sitter care, companion care overnight care, meal preparation, medication reminders, transportation, and light housekeeping. Our services are designed to meet the unique needs of each individual.
What areas does Sunland Home Care serve?
We serve seniors in Mesa, Gilbert, Chandler, Tempe, Queen Creek, Apache Junction, Gold Canyon, San Tan Valley, Phoenix and Scottsdale.
How Quickly Can You Start?
In many cases, we’re able to schedule in-home assessments the same day or next day, depending on availability and location. Contact us to get started.
Are Sunland caregivers background checked?
Yes. All caregivers undergo:
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National background checks
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Fingerprinting
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Drug screening
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Reference checks
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Ongoing performance evaluations
We follow industry-leading hiring standards.
Are your caregivers insured and bonded?
Yes. Sunland carries full liability coverage including:
- Professional and General Liability Insurance Policy
- Auto Liability Insurance Policy
- Employee Dishonesty Insurance
- Workers Compensation
- Full coverage with General Liability, Professional Liability, and Workers’ Compensation
- Documented incident reporting process, disaster recovery plan, and business continuity strategy
Can care be increased or decreased over time?
Absolutely. Sunland care plans are fully customizable, and you can adjust hours, services, or caregiver preferences at any time.
Do you offer respite care for family caregivers?
Yes. Sunland Home Care offers respite care to support family caregivers whether you need a few hours, a full day, or longer-term coverage.
Is Sunland Home Care locally-owned or part of a large corporation?
Sunland Home Care is proud to be a locally owned company dedicated to serving Arizona families.
Are your caregivers employees or contractors?
Sunland Home Care caregivers are W-2 employees, not independent contractors. This allows Sunland to carefully hire, train, supervise, and support caregivers while maintaining consistent care standards. For families, this means greater reliability, accountability, and peace of mind knowing caregivers are fully vetted and part of the Sunland team.
How are care plans developed and customized?
We develop personalized care plans based on an initial assessment of the client’s needs, preferences, and medical requirements. We work closely with families and healthcare providers to ensure that the care plan is comprehensive and effective.
Are your services available around-the clock 24 hours a day?
Yes, our services are available around the clock. We provide 24/7 support to ensure that our clients receive the care they need whenever they need it.
Do you offer hospital sitter services?
Yes. We provide in-hospital companionship, safety monitoring, mobility help, and emotional support to make hospital stays less stressful for seniors and families.
Do you offer overnight care?
Yes. Sunland Home Care offers overnight care for seniors who need assistance or supervision during the night.
Can you help after hospital stay or surgery?
Yes. We offer post-surgery support such as mobility assistance, meal prep, transportation to follow-up appointments, and help reducing the risk of hospital readmissions.
What are the costs associated with your services?
Please contact us to discuss costs for our services.
What does “non-medical home care” mean?
Non-medical home care includes personal care and daily-living support — not medical procedures. Our caregivers help with dressing, bathing, meal prep, companionship, and mobility, which allows seniors to stay independent and safe at home.
Are you hiring caregivers?
Yes, we are always looking for compassionate caregivers throughout the Phoenix metro area. Please visit our careers page to learn more and apply.