Frequently Asked Questions
At Sunland Home Care, we understand that choosing the right care for your loved one can come with many questions. Our FAQ page is designed to provide clear and helpful answers to the most common inquiries about our services, caregivers, and what you can expect from in-home care. Whether you’re wondering about the types of care we offer, how we match caregivers, or what the cost might be, we’re here to guide you every step of the way. Explore the answers below or reach out to us directly for any additional questions you may have.
What services does Sunland Home Care provide?
Our caregivers help with meal preparation, bathing and personal care, light housekeeping, companionship, mobility support, transportation to appointments, overnight care, medication reminders, dementia care, respite care, and more — all tailored to your loved one’s needs.
What areas does Sunland Home Care serve?
We serve seniors in Mesa, Gilbert, Chandler, Tempe, Queen Creek, Apache Junction, Gold Canyon, San Tan Valley, Phoenix and Scottsdale. Our caregivers live and work in these cities, so support is always close by.
What makes Sunland Home Care different from other agencies?
We are locally owned, not a franchise. All caregivers are W‑2 employees, and we specialize in flexible scheduling, same‑day starts, and personal, family‑centered service.
How quickly can care begin?
In most cases, care can begin same day or next day. We understand that families often need help quickly, and we’re equipped to respond fast.. Contact us to get started.
How do I get started?
Call us at 480‑447‑8893 or schedule a call on our website. We’ll walk you through care options, create a simple plan, and match you with a caregiver who fits your loved one’s needs.
Are Sunland caregivers background checked?
Yes. All caregivers undergo:
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National background checks
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Fingerprinting
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Drug screening
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Reference checks
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Ongoing performance evaluations
We follow industry-leading hiring standards.
Are your caregivers insured and bonded?
Yes. Sunland carries full liability coverage including:
-Professional and General Liability Insurance Policy
-Auto Liability Insurance Policy
-Employee Dishonesty Insurance
– Workers Compensation
– Full coverage with General Liability, Professional Liability, and Workers’ Compensation
– Documented incident reporting process, disaster recovery plan, and business continuity strategy
Can care be increased or decreased over time?
Absolutely. Sunland care plans are fully customizable, and you can adjust hours, services, or caregiver preferences at any time.
Does Sunland Home Care offer short 2‑hour visits?
Yes. We specialize in flexible 2‑hour focused visits for meal prep, showering, medication reminders, companionship, and safety checks. It’s perfect for families who need support without long hourly minimums.
Do you offer respite care for family caregivers?
Yes. Sunland Home Care offers respite care to support family caregivers whether you need a few hours, a full day, or longer-term coverage.
Is Sunland Home Care locally-owned or part of a large corporation?
Sunland Home Care is proud to be a locally owned company dedicated to serving Arizona families.
Are your caregivers W-2 employees or private contractors?
All Sunland caregivers are W‑2 employees, professionally trained, background‑checked, and supervised. Families never need to worry about liability, scheduling, or managing caregivers on their own.
How are care plans developed and customized?
We develop personalized care plans based on an initial assessment of the client’s needs, preferences, and medical requirements. We work closely with families and healthcare providers to ensure that the care plan is comprehensive and effective.
Are your services available around-the clock 24 hours a day?
Yes, our services are available around the clock. We provide 24/7 support to ensure that our clients receive the care they need whenever they need it.
Do you offer support for dementia or memory care?
Yes. We provide gentle, structured support for individuals living with Alzheimer’s or dementia — including redirection, meaningful engagement, routine support, and safety monitoring.
Do you offer hospital sitter services?
Yes. We provide in-hospital companionship, safety monitoring, mobility help, and emotional support to make hospital stays less stressful for seniors and families.
Do you offer overnight care?
Yes. We offer awake‑overnight and stay‑awake safety monitoring to help families who need support during nighttime hours.
Can you help after hospital stay or surgery?
Yes. We offer post-surgery support such as mobility assistance, meal prep, transportation to follow-up appointments, and help reducing the risk of hospital readmissions.
What are the costs associated with your services?
Please contact us to discuss costs for our services.
Do you accept insurance or AHCCCS/ALTCS?
We are a private‑pay in‑home care agency. Many families also use long‑term care insurance or family‑arranged payment plans.
What does “non-medical home care” mean?
Non-medical home care includes personal care and daily-living support — not medical procedures. Our caregivers help with dressing, bathing, meal prep, companionship, and mobility, which allows seniors to stay independent and safe at home.
Are you hiring caregivers?
Yes, we are always looking for compassionate caregivers throughout the Phoenix metro area. Please visit our careers page to learn more and apply.
How do I find in-home care near me?
If you’re searching for in-home care near me, the most important step is choosing a trusted local agency with trained caregivers and personalized support.
Look no further than Sunland Home Care. We provide reliable, high-quality in-home care throughout Mesa, Gilbert, Chandler, Tempe, Queen Creek, Apache Junction, Gold Canyon, San Tan Valley, Phoenix and Scottsdale, with carefully vetted caregivers and customized care plans designed around your loved one’s needs.
If you want dependable care and peace of mind, you’ve found it.