Our Standards
Our Commitment to Serving Our Clients with the Highest Standards
At Sunland Home Care, we prioritize safety, reliability, and excellence in every aspect of our services. Our operational practices meet the highest standards in the industry, earning an A+ rating for overall compliance and quality and maintaining extremely low systemic risk across all areas of care delivery. Because we follow strong controls in payroll accuracy, documentation, cybersecurity, and day-to-day oversight, the only remaining risks are situational – such as caregiver or client emergencies – not systemic issues. Families can feel confident knowing our operations are built for safety, reliability, and long-term consistency. Here’s how we ensure the highest standards of care and protection for our clients:
Comprehensive Insurance Coverage
- Professional and General Liability Insurance Policy
- Auto Liability Insurance Policy
- Employee Dishonesty Insurance
- Workers Compensation
- Full coverage with General Liability, Professional Liability, and Workers’ Compensation
- Documented incident reporting process, disaster recovery plan, and business continuity strategy
Caregiver Excellence
- Paid Ongoing Caregiving Training
- Caregiver Supervision
- Background Checks Upon Hire and Ongoing
- Scheduled and Unscheduled Supervisory Visits
- Drug Screen Program for All Employees
- Fingerprint Clearance Cards Required
- Mandatory CPR/First Aid certification, TB testing prior to hire, and annual TB education.
- Fingerprint Clearance Card verification for all caregivers.
- Proof of caregiver insurance required for added protection.
- 11 hours of Relias training at hire, plus ongoing role-specific education.
- Continuous learning ensures competency and reduces liability.
Dedicated Client Support
- Each Client is Assigned a Care Coordinator
- Clients Are Assigned a Billing Contact
- Sunland Home Care Assists Clients with Long-Term Care Insurance Policies
- After Hours On-Call Program for Support
- Comprehensive service agreements outlining rates, service delivery, and cancellation terms
Employee Benefits and Protections
- Sunland Home Care Pays for All State and Federal Employer Taxes
- W-2 Company, No Independent Contractors
- Healthcare Benefits for Employees
- Matching 401(k) Program for Employees
- Sunland Home Care Handles All Unemployment Claims
- Our caregivers earn competitive wages well above Arizona’s minimum, reflecting our commitment to valuing and supporting quality care.
- Overtime is paid at time-and-a-half for hours over 40, fully compliant with state and federal law.
- ADP for payroll processing with a line-by-line QA review for every employee
- Eliminates wage disputes and ensures compliance with labor laws
Operational Excellence
- Company Policy and Procedures Manual
- Uniforms for Employees
- Employees Wear Badges for Identification
- Multi-Factor Authentication (MFA), encrypted email, Microsoft EDP/DLP, and endpoint protection
- Documented cybersecurity incident response plan
- Electronic care notes required at end of every shift
- GPS-based EVV signatures for shift verification
- Real-time shift monitoring and 24/7 on-call support for immediate issue resolution
By maintaining these rigorous standards, Sunland Home Care ensures the safety, satisfaction, and peace of mind of our clients and their families. Contact us today to learn more about how we deliver exceptional in-home care service.
Why Choose Sunland Home Care?
Award Winning Arizona Company
Sunland Home Care is trusted by Arizona. Prestigious recognition has included A+ Better Business Bureau, Most Admired Arizona Company, Top Ranking Arizona Company, Fortune Best Workplaces in Aging Services, Fortune Best Small Workplaces, Great Place To Work and many more!
Care Plans Tailored to Your Needs
At Sunland Home Care, we understand that every individual’s needs are unique. That’s why our schedules and services are flexibly designed to align with your specific home care requirements. Whether you need assistance for a few hours or around-the-clock support, we’re here to help.
24/7 On Call Service
At Sunland Home Care, we understand that caregiving needs can arise at any time. That’s why our senior care management team is available 24 hours a day, 7 days a week.
Locally Owned
Unlike national franchises, Sunland Home Care is proud to be a locally owned company dedicated to serving Arizona families. We partner with trusted Arizona senior organizations, building relationships based on mutual trust and shared values.
NO LONG-TERM CONTRACTS
At Sunland Home Care, we believe in earning your trust, not binding you to long-term commitments. You can try our caregivers for just a few hours to experience the difference we make. If you’re not 100% satisfied, canceling our services is simple and hassle-free.
Experience compassionate care on your terms—because your satisfaction is our priority.
SOCIAL WORKER SUPPORT FOR PERSONALIZED CARE
Having a social worker on staff for an in-home care company ensures clients and families receive personalized support for emotional, social, and resource-related needs. Social workers can provide guidance on navigating complex healthcare systems, advocate for client rights, and connect families to community resources. Their expertise enhances holistic care, addressing not only physical health but also the emotional and social well-being of clients.
Awarded for Caregiver Satisfaction!
Sunland Home Care is proud to be recognized with the Best of Home Care – Employer of Choice Award. This prestigious honor is awarded exclusively to top-ranking home care providers based on caregiver satisfaction scores collected by Home Care Pulse, an independent satisfaction research firm for the home care industry.
Excellence in Client Satisfaction
Sunland Home Care has proudly earned the Best of Home Care – Provider of Choice Award. This prestigious recognition is reserved for top-ranking home care providers, determined by client satisfaction scores collected by Home Care Pulse, an independent research firm specializing in home care. Being honored with this award places Sunland Home Care among an elite group of home care providers nationwide who consistently demonstrate exceptional care and service.
Awarded Leader in Excellence
When you choose Sunland Home Care, you’re choosing one of the nation’s top-rated home care providers. The “Leader in Excellence” designation is awarded based on third-party satisfaction interviews with clients and caregivers, ensuring an unbiased and reliable measure of quality.